Payment Policy

Card payments on ARCANUM are handled by an external, PCI-DSS-compliant payment provider. ARCANUM never sees or stores your full card number — card details are entered directly with the provider, which returns only a secure token to us. We accept Visa and Mastercard credit and debit cards. Support: support@arcanum.boutique.

You can fund your purchases in two ways:

• Visa and Mastercard credit or debit cards, processed securely by our provider.
• Your ARCANUM wallet balance — a prepaid balance you top up and spend across the market.

We do not accept Amex, PayPal, bank transfers, cryptocurrency, or cash.

The wallet is a prepaid balance used to buy Arcanas, Immortals, couriers and sets with a single charge. Top up with Visa or Mastercard, then spend the balance across the whole catalog.

• Deposits are credited to your wallet instantly once the card payment is approved.
• Credits you buy via card top-up are used to purchase items and are not withdrawable as cash.
• Refunds for failed or cancelled orders are credited back to your wallet.

Users who sell their own items on the platform accrue the proceeds (net of a 10% platform commission) as a withdrawable wallet balance. Withdrawals are requested from your wallet and paid to your verified bank card or bank account. Credits you buy via card top-up are used to purchase items and are not withdrawable as cash.

Before your first withdrawal is released we verify your identity: full legal name, a government-issued identity document (such as a passport), residential address, and payout details. Verification is reviewed and must be approved. We may apply limits, request further information, and delay or decline payouts to prevent fraud and to comply with applicable law. Payouts are typically processed within a few business days of approval.

When you buy an item:

• You confirm the order at the price shown in USD.
• The amount is taken from your wallet balance (or a card top-up that funds it).
• We initiate the Steam trade.
• If delivery fails, the amount is automatically returned to your wallet.

ARCANUM prices everything in US Dollars (USD). The price you see at checkout is the price you pay — there are no hidden surcharges added by ARCANUM at the point of purchase. Your card issuer may apply its own currency-conversion or foreign-transaction fee if your card is denominated in another currency; that is between you and your bank.

Payments are protected by industry-standard safeguards provided by our PCI-DSS payment provider, including encrypted transmission and, where your bank supports it, 3-D Secure verification. Because card data is tokenized by the provider, ARCANUM does not hold your card number on its own systems.

If a card payment is declined, no balance is added and no order is placed. You can retry with the same or a different Visa/Mastercard card. If you are charged but the balance does not appear within a few minutes, contact us with your reference and we will reconcile or refund the amount.

If you believe a charge is incorrect, please contact us first — most issues are resolved faster directly than through a chargeback. Filing a chargeback for an order that was correctly delivered may result in the affected account being suspended while we investigate.

We may update this Payment Policy to reflect changes in payment methods or procedures. Material changes will be communicated on-site or by email. Continued use of ARCANUM after an update constitutes acceptance.

For payment questions, email support@arcanum.boutique or write to New Company 1 Ltd, NEW ADDRESS 1, United Kingdom . See also our Refund Policy and Cancellation Policy.